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ultrasky

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Freephone: 0800 031 9500

FAQs

 
  1. What sizes should I measure?
    We only work off EXTERNAL “Kerb” sizes, so please make sure you measure to the external face of the timber (not supplied, recommended to be 150mm high x minimum of 70mm wide).
  2. How do I get a price?
    Simply click on the size you want on the product page for an instant price, we bespoke manufacture all Lantern sizes so if you choose a size for example of 1450mm x 1950mm then you will be charged for the correct price bracket, which will be rounded down so 1250mm x 1500mm.
  3. What are your payment terms?
    Our payment terms for normal orders are strictly pro forma using Visa or Mastercard (this not only insures the product and your risk but also gives you up to 60 days free credit dependent on which card you have) or Bank Transfer, or online via WorldPay.
  4. How fast can I get delivery?
    Bespoke products are usually delivered within 10 working days to site, this can be improved upon by a few days if you collect the skylight yourself from our Leicester factory.
  5. Can I collect from you?
    Yes, if you would like to collect from our Leicester factory, provided you tell us this when you order we can book this in and confirm a slightly faster finish date for the skylight to be ready.
  6. Are the roof pitches for the Roof Lantern fixed?
    Yes, they are fixed at a 25° angle all round, this is pitch for the easy clean glass coating to work on the external surface of the glass. This is also the angle for structural integrity preventing any snow loading and giving good water run off. This angle also gives the best aesthetics for this design of product giving the feel of improved volume from the inside.
  7. Can you recommend an installer?
    Yes, please contact the office to check your area is covered.
  8. What is the largest size skylight that you can supply me?
    Currently the maximum size we can manufacture using the Slimline product is 4000mm x 5850mm.